Return/Refund Conditions
1.Please contact our customer service within 14 days upon receiving the package if you wish to return items (date of arrival according to tracking information).
2.Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.
3. We do not accept returned items that are sent back by you directly without checking with us first.
4. You are responsible for return shipping charges.
5.Quality problems(ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.
Please do not throw the lens and lens packages before your problem is solved.
Notice:
1. Please check the items whether they are damaged or with the wrong color before you open them.
2. Each order has only one after-sale privilege.
3. Replace, return or refund is not available if the color is not what you expect/wantwhen the product is correct or the parameters you have ordered are not suitable for your eyes.
Return Address
Once we accept the return, please do not return to the address on our website or the address on the package. We have specific warehouse to handle the returns and exxchanges. Please confirm with our customer service and send back to the designated address.
